SHIPPING INFORMATION
Free Express Worldwide Shipping (Tracked)
Orders are shipped in 1-3 Working Days
Delivery:
- UK - 4-6 Working Days
- Rest of the World: 5-10 Working Days
Please note Working Days are Monday - Friday and Exclude Public Holidays.
Additional Notes:
- Free Worldwide Shipping on all orders.
- All orders are shipped via Royal Mail, Evri or Relay, with a tracking number provided by email once your order has been processed.
- We offer a 14-Day Return & Exchange Policy if you’re not completely satisfied with your purchase.
- All orders are fully tracked and include delivery confirmation with photo evidence where available.
- Need your order sooner? Contact us via Instagram @LuminityLdn or info@luminitylondon.com and we may be able to arrange an expedited shipping option at an additional cost.
- Customers who subscribe to our email newsletter may receive additional order updates, delivery notifications, exclusive offers, and early access to new product launches.
Please note that couriers may leave parcels in a secure safe place, with a neighbour, reception area, or another safe location if deemed appropriate at the time of delivery. Customers are responsible for checking the delivery address, safe locations, household members, neighbours, and any delivery notes provided by the courier once tracking shows the parcel as successfully delivered.
If a parcel is marked as delivered, we recommend checking all safe places and contacting the courier directly before reporting the item as missing.
For full details, check our Return Policy.
