Returns, Refunds & Cancellations

Returns, Refunds & Cancellations

We want you to love your Luminity London piece as much as we loved designing and crafting it.

If, for any reason, you’re not completely satisfied with your purchase, we’re happy to offer a refund or exchange on eligible items, provided the conditions below are met.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 14 days of delivery.
  • Be in its original, unworn and unused condition.
  • Be returned with all original packaging, protective materials, tags (where applicable), and accessories.
  • Show no signs of wear, damage, alteration or misuse.

Customers are welcome to try jewellery on briefly to check the size, fit and appearance. However, once jewellery has been worn beyond trying it on, it is no longer considered to be in its original condition.

Examples of wear include (but are not limited to):

  • Wearing jewellery outside the home.
  • Wearing jewellery for a prolonged period.
  • Contact with perfumes, aftershave, lotions, cosmetics, makeup or hair products.
  • Contact with sweat, moisture or water.
  • Scratches, marks or signs of use.
  • Stretched chains, bent clasps or worn fastenings.
  • Any odours such as perfume, aftershave, smoke or other fragrances.

If an item is returned with evidence that it has been worn, used, damaged or altered after delivery, the return may be refused.

Where appropriate, and where permitted by applicable consumer law, a deduction may be made from the refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the item.

Items That Cannot Be Returned

For hygiene, health and safety reasons, the following items cannot be returned or exchanged:

  • Earrings and studs.
  • Body jewellery (including nose rings, belly bars and piercings).
  • Custom-made or personalised jewellery.
  • Engraved products.
  • Any jewellery returned after being worn or used.

These restrictions help ensure every customer receives a brand-new, unworn product.

Manufacturing Faults

If you believe your item has developed a manufacturing fault, please contact us immediately with clear photographs and a description of the issue.

Every claim is assessed individually. Normal wear and tear, accidental damage, misuse, improper care, or cosmetic changes resulting from regular use do not constitute manufacturing defects.

If a genuine manufacturing fault is confirmed, we will offer an appropriate remedy in accordance with your statutory consumer rights.

Refund Options

1. Refund to Original Payment Method

Eligible returns will be refunded to the original payment method once the returned item has been received and inspected.

2. Store Credit

Alternatively, customers may choose store credit equal to the value of the eligible returned item for use on future purchases.

Inspection of Returns

All returned items undergo a quality inspection before a refund or exchange is approved.

If an item is found to:

  • have been worn;
  • smell of perfume, aftershave, smoke or other fragrances;
  • contain makeup, skin oils or other residue;
  • be damaged;
  • have missing packaging or accessories;
  • have been altered after delivery;

the return may be refused or, where permitted by law, a deduction may be made from the refund to reflect the reduction in value.

Return Shipping

Customers are responsible for the cost of returning their order.

We strongly recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Cancelling Orders

Orders may be cancelled within 24 hours of purchase.

After this time, your order will have entered processing and can no longer be cancelled or modified.

To request a cancellation within the permitted window, please email info@luminitylondon.com with your order number as soon as possible.