LIFETIME GUARANTEE
At Luminity London, we take pride in our craftsmanship and stand behind every piece we create — which is why all orders are covered by our Lifetime Guarantee.
If your jewellery becomes damaged, fades, or stops functioning under normal wear, you’re entitled to a one-time free replacement of the same item.
Please note that our Lifetime Guarantee does not cover:
-
Tarnishing caused by improper care or misuse
-
Damage from accidental breakage, scratches, water exposure, or contact with chemicals (such as perfume, lotion, or cologne)
-
Lost or stolen items
To submit a claim, please email info@luminitylondon.com with your order number, purchase details, and clear photos of the issue.
If your item is no longer in stock, you’ll be offered an exchange for another piece of equal or lesser value.